Information for enrolled patients
Are you registered as a patient at the University General Practice and you would like to know more about the working hours of the GPs, repeat prescriptions or other services we offer, you can find it here.
Request repeat prescriptions
Note: only for patients who are registered with the University General Practice VUmc.
You can record your repeat prescriptions between 08:00 and 11:00 by calling to the
general number 020 - 444 1400. Please clearly state your name, date of birth and pharmacy, followed by the necessary prescriptions. Precriptions ordered before 11 am are ready the next workday in the afternoon at the pharmacy of your choice. Prescriptions ordered after 11 am will be ready after two working days in the afternoon. So request your repeat prescriptions on time and remember that requests on Friday after 11 am are only ready on Tuesday!
Note: You can only repeat medication that you already take and is noted in our system. For new medication, changes in your dosage or sending to a different pharmacy, call the assistant.
Request repeat prescriptions digitally
Please note: only patients who are registered at the University General Practice can request a repeat prescription digitally through "Uw Zorg Online".
Walk-in hours
In the context of the corona virus, we have taken the necessary measures to prevent the virus from spreading. For example, we temporarily no longer have walk-in consultation hours. In addition, consultations with the doctors are planned in such a way that as few patients as possible are in the waiting room at the same time. The waiting room is arranged in such a way that the distance of one and a half meters is easy to guarantee. We ask you to arrive on time and not too early. If possible, please come to the appointment alone. Current information about the coronavirus and the symptoms of contamination can be found at www.thuisarts.nl/corona and at www.rivm.nl/coronavirus-covid-19/actueel. On behalf of our entire team, thank you for your understanding and stay safe.
Cancelling and No Show
Please make sure to call in time to cancel your appointment if you are unable to come so we can help other patients! Unfortunately, many people do not show up for an appointment without (timely) cancellation. If you cannot come to the GP and / or the nurse practitioner or psychologist and / or practice assistant, please call at least 24 hours in advance with the assistant. This is possible from Monday to Friday via 020-4441400. You can only cancel or change your appointment by telephone. Cancellations or changes by email are not possible.
Stay away rate (No Show)
We use a No Show rate as compensation for non-compliance with appointments with the GP, assistant and nurse practitioners/psychologists. This also applies to appointments that are cancelled less than 24 hours in advance. Rates depend on the reserved time and as such vary from € 25 for a single consultation to € 50 for a double consultation, to € 90 for a surgical procedure. You will receive a bill for No Show or cancelled appointments within 24 hours. You cannot submit these to your health insurer.