Complaints procedure
We would like to carry out our work properly and professionally and consider it important that you trust us. It is possible that you have a complaint about your treatment or that you are dissatisfied with the state of affairs in our practice. We would like to know as soon as possible so that we can discuss this with you and we can learn from it.
You can do this by requesting the complaint form from the practice assistant, filling it in and returning it. Your doctor will then process your complaint and an appointment will be made with you to discuss your complaint. If you wish, our complaints officer can also be present during this conversation.
Such a conversation can often be enlightening. In addition, it is important for the GP to know that you want to discuss a complaint. The GP can look for a solution together with you.
If you are still unable to find a solution, or if you are not satisfied with the result, you can make an appointment with the head of the department Mrs. Dr K. Prince, general practitioner / head of the University General Practice on telephone number (020) 444 1423.
Finally, if you cannot resolve the matter with the head of department or if you have other reasons for not wanting to file your complaint with her, you can discuss your complaint with an employee of the patient & care provider service center (service center p&z). You will find the p&z service center on the ground floor in the hall of the outpatient clinic (PK 0 HAL 08). These employees provide you with information about the complaints procedure, register your comments and comments without making an official complaint; they can also help you put an official complaint in writing. You can visit the service center p & z (open from Monday to Friday, from 8:00 am to 4:30 pm). You can also ask employees of the center for information by telephone or e-mail. For more information, visit the VUmc website.
Contact information service center P&Z VUmc
Service center patient and care provider (hall outpatient clinic, PK 0 Hall 08) (020) 444 0700 zorgsupport@amsterdamumc.nl